Clear UltraVPN app cache
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If you have issues connecting with the UltraVPN app, such as connecting or logging in, it can sometimes be solved by clearing the App Cache.
Clearing the app cache is only possible on Android, on iOS you would need to reinstall the app instead.
How to clear your UltraVPN app cache on Android
Open your Android Settings
Find the Applications & Notifications area
Select UltraVPN
Tap Storage
Select both Clear Cache and Clear Data.
Reboot your device and launch UltraVPN again.
Keep in mind that clearing the app's data will remove all your settings, and you will need to log back in again, so make sure you have access to your username and password.